In service departments all around near you is that click in every automobile dealership in the country that is the service department. The driving labor force behind every wrench is hopefully a qualified A.S.E. (automotive service excellence) certified technician. The reality is that dealerships nationwide struggle to keep balance within their shops. Service managers find it increasingly difficult to know the how, when, and why of interchanging, re-educating, and building that labor force in the back into growth. Most have the ability and are just not getting the drive.